FTCC Complaint/Grievance Policy

FTCC focuses on the needs and satisfaction of you, our students, to provide exceptional, applicable instruction and service. If you have a problem, you are expected to talk to the appropriate school department to resolve the problem. If you are unable to resolve a problem, you can file a complaint with the instructor.

Grievance is any event, condition; rule or practice, which the student believes violates his or her civil rights, treats him/her unfairly, or causes him/her any degree of unpleasantness while in school.

The problem will be discussed with all concerned and a final decision will be made by the Administration. If at any time a student has a problem with an instructor or staff member, the student should request a meeting with that instructor or staff member to attempt to solve the problem at that level.

● If the problem cannot be resolved at that level, the student should request a meeting with their Program Coordinator, either verbally or by e-mail.

● The Program Coordinator will schedule a meeting within three days after the request, with the student, instructor, staff member or relevant parties to bring resolution to the problem. If the problem cannot be resolved in the meeting, the Director of Nursing will be notified and schedule a meeting with the teacher, staff member, the student, and all relevant parties will be notified within three days of receiving the request.

 GNPEC website:    https://gnpec.georgia.gov/student-resources/complaints-against-institution 

  Please email your complaint to: kmarie@fasttrackcareercenter.org 

attention: Student Services.

Your complaint should include:

Name

Address

Phone #

Email 

Students’ description of the complaint including pertinent details. A copy of any documents necessary for full understanding of the complaint. The students’ expectation for how the complaint should be resolved. Student services will investigate your complaint. Student services will respond to your complaint with a follow-up email within 7 days, if a resolution is not reached with the director and students’ program instructor the student has the right to further appeal through GNPEC with its formal complaint.

Nonpublic Postsecondary Education Commission

2082-Eãst Exchange Place Suite 220, Tucker, Georgia 30084, (770) 414-3300